Terms of Service for Signomate
Last updated: 28th June 2025
1. Introduction
These Terms of Service (these “Terms”) govern your access to and use of Signomate, the digital signature platform operated by PVBC AB, a Swedish company (Org. No. 559317-7107) with its registered address at Egnahemsvägen 22, 413 21 Gothenburg, Sweden (referred to as “Signomate,” “we,” “us,” or “our”). These Terms form a legally binding agreement between you (an individual using the Service or the entity you represent, referred to as “you” or “User”) and Signomate. By creating an account, accessing, or using the Signomate Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must not use the Service.
2. Acceptance of Terms
By using Signomate (including by clicking “accept” or by signing electronically where offered), you indicate your acceptance of these Terms on your own behalf or on behalf of the organization you represent. If you accept on behalf of a company or other entity, you represent that you have the legal authority to bind that entity to these Terms. If you do not accept these Terms, you are not authorized to use Signomate and must discontinue use immediately. Signomate may update or modify these Terms from time to time as described in Section 13 (Modifications). Continued use of the Service after updated Terms become effective will constitute your acceptance of the changes.
3. Eligibility and Account Registration
You must be at least 18 years old (or the age of legal majority in your jurisdiction) and fully legally capable to enter into contracts to use Signomate. By registering an account or using the Service, you represent and warrant that you meet these age and capacity requirements and that any registration information you submit is truthful, accurate, and complete. If you are using the Service on behalf of a company or other entity, you further represent that you have the authority to bind that entity and that the entity agrees to these Terms. When you create an account, you agree to provide and maintain accurate and up-to-date information about yourself (and your organization, if applicable). You are responsible for safeguarding your account credentials and for all activity that occurs under your account. You must keep your password secure and notify us immediately at Signomate if you suspect any unauthorized access to or use of your account. Signomate will not be liable for any loss or damage arising from your failure to maintain the confidentiality of your credentials. Trade Compliance: You represent that you are not located in, under the control of, or a national/resident of any country or region that is subject to United Nations, EU, U.S., or other government embargoes or sanctions, and that you are not on any prohibited or restricted party list. You may not use the Service if such representation is untrue or if you have previously been prohibited by Signomate from using the Service. Signomate reserves the right to refuse registration, suspend accounts, or terminate Users at our discretion, for example if we discover that any eligibility requirement is not met or information provided is false or misleading.
4. Use of the Services
4.1 Scope of Service
Signomate provides an online platform and related tools (the “Service”) that enable Users to upload documents, send them to designated parties for electronic signature, electronically sign documents, and manage executed documents. Subject to your compliance with these Terms and payment of any applicable fees, Signomate grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your personal or internal business purposes. This right is granted solely for lawful use of Signomate’s features as intended and described in our documentation.
4.2 Proper Use and Compliance
You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for the content of all documents, data, and other materials (“User Content”) that you upload, send, or sign using Signomate, and for ensuring that each transaction or document is suitable for electronic signatures under the laws that apply to you. We do not monitor the content of documents you use with our Service, and we are not responsible for the legality, accuracy, or appropriateness of your documents. Signomate is a technology platform, not a law firm or a party to your agreements. Using our Service does not constitute legal advice, and we make no representations or warranties that your transactions will be deemed valid or enforceable by third parties solely by use of our Service. It is your obligation to determine that electronic signatures are acceptable for your particular document or transaction and to obtain any consents from other parties that may be required by law.
In addition to the personal information you provide, you agree that we may collect certain information automatically, such as your IP address and device information, to provide and improve the Service, ensure security, and for analytics purposes.
4.3 Service Updates and Availability
Signomate may add, change, or remove functionalities or features of the Service at any time. We will endeavor to give you reasonable notice of any material changes. We also reserve the right to suspend or limit the Service for technical maintenance, security updates, or other operational reasons. While we strive to keep Signomate available, we do not guarantee uninterrupted or error-free operation and shall not be liable for any unavailability or downtime.
4.4 Third-Party Integrations
If Signomate offers integrations with third-party applications or services (e.g., cloud storage or identity verification services), those third-party services may have their own terms and policies. Signomate is not responsible for the acts or omissions of third-party providers. Your use of any third-party services is at your own risk and subject to the third-party’s terms.
5. Legal Validity of Electronic Signatures
5.1 General
Signomate is designed to comply with major electronic signature laws and regulations in the European Union, United Kingdom, United States, Canada, and other jurisdictions. Electronic signatures executed via Signomate are intended to be legally valid and enforceable, just like traditional handwritten signatures, under these laws.
By using the Service, you agree that documents signed via the platform are intended to be legally binding. You further agree not to contest the validity or enforceability of a signature created through Signomate solely on the basis that it is in electronic form. This contractual acknowledgment serves as an additional layer of assurance regarding the legal standing of your electronic agreements.
5.2 EU/UK (eIDAS Regulation)
Under the EU’s eIDAS Regulation (and corresponding UK law), an electronic signature cannot be denied legal effect or admissibility in court solely because it is in electronic form. Signomate supports Simple Electronic Signatures (SES) as defined in eIDAS, meaning each signature is captured with the signer’s intent and consent, and is accompanied by technical evidence of the signing. Although Signomate is not yet offering Advanced or Qualified Electronic Signatures requiring certificate-based digital IDs, documents signed with Signomate conform to the requirements of eIDAS for valid electronic signatures and are generally enforceable under EU/UK law.
5.3 U.S. (ESIGN Act & UETA)
Signomate complies with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and the Uniform Electronic Transactions Act (UETA). These laws establish that electronic signatures have the same legal status as handwritten signatures and that electronically signed contracts cannot be denied effect or enforceability solely due to their electronic form. In line with ESIGN, an electronic signature is broadly defined as “an electronic sound, symbol, or process, attached to or logically associated with a contract or other record and executed or adopted by a person with the intent to sign the record”. By using Signomate, you consent to doing business electronically and agree that your electronic signature through the Service is the legal equivalent of your handwritten signature. Signomate’s processes ensure the key elements of valid e-signatures under U.S. law, including demonstrable intent to sign and consent to electronic transactions, and the ability to retain and reproduce electronic records. Applicable laws also provide that a contract or signature cannot be denied legal effect simply because it’s electronic, and Signomate facilitates compliance with those requirements.
5.4 Canada (PIPEDA and Provincial Laws)
In Canada, electronic signatures and documents are recognized by Part 2 of the Personal Information Protection and Electronic Documents Act (PIPEDA) and similar provincial laws. Signomate’s Service ensures that electronic records are reliable, auditable, and protected for integrity, satisfying legal standards for electronic documents. For instance, each signed document includes an audit log and a secure digital hash or seal to detect any alteration, so the integrity of the document can be verified at any time. These features support the “best evidence” requirements under Canadian law by providing a trustworthy record of the signing process (e.g., timestamps, IP addresses, and identity information of signers) and by making any changes to the signed document detectable.
5.5 Audit Trail and Document Integrity
Every document signed using Signomate is accompanied by a comprehensive evidence package, including a detailed audit trail of the signing process and an immutable digital fingerprint (hash) of the final document. The audit trail records information such as when and by whom the document was opened, viewed, and signed, and the digital fingerprint (or tamper-evident seal) links the signatures to the document’s contents in a manner that reveals any subsequent changes. These security measures ensure the authenticity and integrity of your electronically signed documents, which is critical for enforceability in any jurisdiction. You and any third party can independently verify that a document has not been altered since the time of signing, by comparing the document’s hash or using Signomate’s verification tools.
5.6 Advanced and Qualified Signatures
Note: At this time, Signomate provides electronic signature functionality at the level of a Simple Electronic Signature (SES) as described above. Advanced or Qualified Electronic Signature capabilities (such as those utilizing qualified digital certificates, national e-ID schemes like BankID, or other identity-verified signing methods) are under development and not yet part of the Service. We will inform Users if and when such features become available, and additional terms or identity verification steps might apply to their use. In the meantime, by using the Service, you acknowledge that Signomate’s electronic signatures do not involve a qualified trust service provider issuance of a certificate, and you agree that this meets your requirements for the documents you sign.
5.7 User Responsibility
Signomate acts as a facilitator for electronic signatures. While our platform is designed for legal validity, it is your sole responsibility to determine whether electronic signatures are appropriate and legally sufficient for your specific document, transaction, or jurisdiction. Certain types of documents (for example, wills, certain family law documents, court filings, or documents that require notarization or registration) may have special legal requirements for valid execution and may not be suitable for purely electronic signatures. Signomate does not guarantee that any particular government agency, court, or other third party will accept an electronically signed document in every instance. You should consult with legal counsel if you are unsure whether an e-signature is acceptable for a particular use case. By using Signomate, you agree that you have obtained all necessary consents from the parties to sign electronically and that you will not use the Service for any purpose where electronic signatures are not legally permitted.
6. Payment Terms
6.1 Fees
Some features or uses of the Service may require payment. You agree to pay all applicable fees for the subscription plan or services you select in accordance with the pricing and payment terms presented to you at the time you sign up for a paid plan or place an order. Fees, subscription tiers, and billing cycles are described on our website or order form. Unless otherwise specified, all fees are in Euros (EUR) or another specified currency, and are exclusive of taxes (such as VAT, sales tax, or GST). You are responsible for any taxes, duties, or government fees (except our income taxes) due in connection with your purchase of the Service, and such taxes may be added to the billing amount as required by law.
6.2 Billing and Payment
By signing up for a paid Signomate plan, you authorize Signomate (or our authorized payment processor) to charge your provided payment method (such as a credit card) for the applicable fees on a recurring basis corresponding to your subscription period (e.g., monthly or annually in advance, depending on the plan you choose). If your subscription is on an auto-renewal basis, your account will be charged automatically at the start of each billing cycle unless and until you cancel or change your plan. You must provide current, complete, and accurate billing information. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms, suspend or terminate your access to the Service for non-payment, and charge you any applicable late fees or interest (at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower).
6.3 Changes and Upgrades
We reserve the right to modify our fees and charges and to introduce new paid features or services upon notice to you (for example, by email or by posting on our website). Fee changes will not apply retroactively; if you have prepaid for a subscription, the change will take effect upon your next renewal. If you upgrade your plan or add new services, the change in fees may take effect immediately, and you will be charged the prorated amount for the remainder of the current billing period or as otherwise described at the time of upgrade.
6.4 Refunds and Cancellations
You may cancel your paid subscription at any time by providing notice through your account settings or by contacting us. Unless otherwise provided by law or a particular service offering, paid fees are non-refundable. This means that if you cancel in the middle of a billing period, you will still have access to the paid Service until the end of that period, but you will not receive a refund for that period. We do not provide refunds or credits for partial use or periods of inactivity. In certain jurisdictions, consumers may have statutory rights to receive a refund or cancel services within a cooling-off period; Signomate will honor any such rights that apply and are not waived. For example, if you are an EU consumer, you may have the right to cancel a new subscription within 14 days of purchase for a full refund, provided you have not commenced use of the Service during that period. We reserve the right to review refund requests on a case-by-case basis as required by applicable law.
6.5 Late Payments
If we do not receive payment on time, and you do not cure such non-payment upon notice, Signomate may, in addition to other remedies, suspend or terminate your access to the Service. You will be responsible for any reasonable costs we incur in our collection efforts, including attorneys’ fees and collection agency charges. Repeated payment issues may result in the downgrade of your account to a free plan (if available) or permanent account closure.
7. User Responsibilities and Prohibited Uses
By using Signomate, you agree to adhere to the following responsibilities and restrictions. You are solely responsible for your conduct and content on the Service, and you must not misuse the Service in any manner. In particular, you agree that you will NOT:
Violate Laws or Rights
Use the Service to violate any applicable law or regulation, or to infringe the rights of any other person or entity. This includes, without limitation, uploading or sending any document or content that is unlawful, fraudulent, libelous, defamatory, harassing, abusive, obscene, pornographic, or that violates privacy or intellectual property rights of others. You must have all necessary rights to each document you upload or send for signature, and you must comply with all data protection, export control, and privacy laws applicable to the information contained in your documents.
Permission for Signee Data
You represent and warrant that you have obtained all necessary permissions and consents from signees to collect, use, and process their personal information (such as name, email address, and signature) within the Service. You are solely responsible for ensuring that your use of signee data complies with all applicable data protection laws.
Impersonation and Unauthorized Signing
Use the Service to impersonate any person or entity or misrepresent your affiliation with a person or entity. You shall not send documents for signature under false pretenses or attempt to sign a document on behalf of someone else except as permitted by law (for example, as a duly authorized representative or agent). You are responsible for confirming the identity and intent of all signatories in your transactions. You may not forge signatures or fraudulently alter any document via the Service.
Prohibited Content
Upload or transmit any content that contains malicious code, viruses, Trojan horses, worms, time bombs, corrupted files, or any other similar software or programs that may damage the operation of the Service or any other person’s computers or property. You also agree not to use Signomate to transmit any unsolicited or unauthorized advertising, spam, junk mail, or chain letters.
Interference with Service
Interfere with or disrupt the integrity or performance of the Service or the data contained therein. This means you will not attempt to probe, scan, or test the vulnerability of any Signomate system or network or breach any security or authentication measures. You shall not interfere with, or attempt to interfere with, the Service to any User, host, or network (for example, by sending a virus, overloading, flooding, spamming, or mail-bombing).
Automated Access and Excessive Use
Use any automated system, script, bot, spider, crawler, scraper, or data mining tool to access, query, or index the Service in a manner not authorized by Signomate. You agree not to extract or harvest data from the Service except as allowed through documented API endpoints or export features we provide. Additionally, you will not attempt to circumvent any usage limits or quotas (such as on document count or signature requests) or otherwise use the Service in excess of what is permitted for your subscription plan. Signomate reserves the right to monitor usage and to take preventive measures (such as throttling or suspension) to ensure fair use and system stability.
Reverse Engineering and Misuse
Copy, modify, distribute, create derivative works of, or reverse engineer any part of the Service or software underlying the Service, except to the extent this restriction is expressly prohibited by law. You will not remove or obscure any proprietary notices in the Service or on any output of the Service (such as “powered by Signomate” footers or digital certificates) without our permission. You shall not use the Service to develop or improve a directly competing product or service, nor use it for benchmarking or competitive analysis without our prior written consent.
Account Sharing or Resale
Sell, resell, rent, lease, or otherwise commercially exploit the Service or make it available to any third party in a time-sharing or service bureau manner without our consent. Each User account is meant for a single User (or authorized team of Users under a business account with separate login credentials for each individual). You are responsible for all actions taken under your account credentials, whether or not authorized by you, so please do not share your login information with others unauthorized.
Required Consents
If you use Signomate to invite other individuals (counterparties) to sign or view documents, you are responsible for ensuring that those individuals have consented to receive documents electronically and to sign electronically, as may be required under laws like the ESIGN Act or equivalent. (For example, U.S. law may require that a consumer consent to electronic records and signatures; Signomate provides tools to capture consent, but you should not bypass or disable those mechanisms.) You agree to provide alternative paper-based documents or processes if any recipient withdraws consent to e-signing where required by law.
No Illegal or Abusive Use
You will not use the Service in any manner that could damage, disable, overburden, or impair Signomate’s servers or networks, or interfere with any other party’s use and enjoyment of the Service. You may not attempt to gain unauthorized access to any portion or feature of the Service, or other systems or networks connected to the Service, by hacking, password “mining,” or any other illegitimate means. If you become aware of any actual or suspected security vulnerability or unauthorized use of the Service, you agree to notify us promptly.
Signomate reserves the right to investigate violations of any of the above and to cooperate with law enforcement authorities or court orders directing us to disclose the identity of anyone posting or transmitting prohibited content or engaging in prohibited conduct on the Service. We may, at our sole discretion, immediately suspend or terminate your account and access to the Service if you violate this Section 7 or any other provision of these Terms. You acknowledge that any attempted or actual violation of the above prohibitions is a material breach of these Terms and may also be a violation of criminal and civil laws.
8. Intellectual Property Rights
8.1 Ownership of the Service
All right, title, and interest in and to the Signomate Service (including all software, code, databases, processes, user interfaces, web design, know-how, and underlying intellectual property) and in and to the Signomate website and all content provided by us through the Service are and will remain the exclusive property of PVBC AB (Signomate) and its licensors. The Service is protected by intellectual property laws, including copyright, trademark, and patent laws. Signomate, our logos, and any product or service names we may adopt are trademarks or service marks of PVBC AB. Except for the limited usage rights expressly granted to you in these Terms, nothing in these Terms grants you any license or right to use any of Signomate’s trademarks, service marks, copyrighted information, or other intellectual property. You agree not to copy, reproduce, alter, modify, create derivative works from, or publicly display any part of the Service or our content, unless expressly permitted by us in writing. You also shall not remove or obscure any copyright, trademark, or other proprietary rights notices on the Service or on any documents or records generated by the Service.
8.2 User Content and Ownership
You retain all rights and ownership of the content that you upload, create, or store within the Service. Signomate does not claim ownership of your documents, signatures, files, or other data you provide (“User Content”). These Terms do not grant us any ownership over your Content. Subject to Section 8.3 below, when you use the Service to send, store, or process User Content, you are not transferring ownership of that content to us. By uploading or inputting User Content into the Service, you grant Signomate a limited, worldwide, non-exclusive, royalty-free license to host, reproduce, transmit, display, and process your content solely for the purpose of operating and enabling the Service and fulfilling your specific requests (such as displaying a document to its signers, capturing signatures, generating evidence files, and storing the signed document for your later retrieval). We will only access and use your User Content as necessary to provide the Service, to support you, or as otherwise required by law. This license also extends to our trusted sub-processors (such as cloud storage providers) solely for the same purposes of providing the Service. We will not use your documents or personal data for marketing or advertising purposes without your explicit consent. You represent and warrant that you have all necessary rights, consents, and permissions to use and share the User Content in connection with the Service and to grant the license above. You are solely responsible for your User Content. We do not pre-screen documents or assume any editorial control over them; however, if we are notified or become aware that any User Content may violate these Terms or the law, we reserve the right to remove or disable access to such content.
8.3 Feedback
If you choose to provide any suggestions, ideas, enhancement requests, recommendations, or other feedback regarding the Service (collectively, “Feedback”), you hereby grant Signomate a perpetual, irrevocable, worldwide, fully transferable, sublicensable, royalty-free license to use and incorporate that Feedback into the Service or our business operations without any obligation to you. Feedback is entirely voluntary and we are free to use it as we see fit, without any confidentiality restriction or compensation to you.
8.4 Third-Party Resources
The Service may include or interoperate with certain third-party software or services that are subject to open-source or third-party license terms. A list of any incorporated open-source components and their licenses (if applicable) may be provided within the Service or documentation. To the extent required by the licenses of such third-party components, those licenses will apply to the corresponding component in lieu of these Terms. Other third-party content (such as documents or templates provided by other users or partners) is the property of its respective owners, and you should not use it in any manner that infringes their rights.
9. Disclaimers and Limitation of Liability
9.1 “No Warranty”
Signomate provides the Service on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, representations, and conditions of any kind, whether express, implied, or statutory, including, without limitation, any warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising out of course of dealing or usage of trade. We do not warrant that the Service will meet your requirements or expectations, that the Service will achieve any intended results, or that the Service will be uninterrupted, timely, secure, or error-free. We make no guarantee that electronic signatures or documents created through the Service will be accepted by every third party or governmental authority, or that they will be admissible or given any particular weight in a court of law (those outcomes depend on the facts and circumstances outside of our control). While we have designed Signomate to comply with applicable laws (see Section 5), we do not provide legal advice or representation, and you are responsible for understanding your legal obligations in using electronic signatures. You understand that electronic documents and signatures may be subject to certain inherent risks (for example, if a signer misrepresents their identity, or if a legal requirement mandates a physical signature or witness) and use of the Service is at your own risk. Signomate makes no warranties against loss of data; you are responsible for maintaining backups of your important documents outside the Service.
9.2 Limitation of Liability
To the fullest extent permitted by applicable law, Signomate and its parent company, affiliates, officers, directors, employees, agents, partners, and licensors will not be liable for any of the following types of losses or damages arising out of or in connection with your use of (or inability to use) the Service, these Terms, or any transactions or documents processed through the Service: Indirect or Consequential Damages: Any indirect, incidental, special, punitive, exemplary, or consequential damages; Lost Profits, Revenue, or Data: Any loss of profits, loss of business opportunity or goodwill, business interruption, or loss of data/content (whether incurred directly or indirectly); Cost of Substitute Services: Any costs of procuring substitute services or products; Contractual or Reliance Damages: Any reliance damages or losses arising from agreements between you and third parties (even if made through use of our Service). These exclusions apply regardless of legal theory, whether in contract, tort (including negligence), strict liability, or any other theory of liability, and even if Signomate has been advised of the possibility of such damages.
9.3 Cap on Direct Liability
In no event will Signomate’s total aggregate liability for all claims arising out of or relating to the Service and these Terms exceed the amount you have paid to Signomate in subscription or service fees in the twelve (12) months immediately preceding the event giving rise to liability, or €100 EUR if you have not paid any fees for the Service (whichever is greater). This overall cap on liability is an essential element of the bargain between you and us, and reflects the allocation of risk agreed upon.
9.4 Exceptions
Nothing in these Terms shall operate so as to exclude or limit liability which cannot be excluded or limited under applicable law. In particular, no limitation or exclusion of liability applies to any liability for death or personal injury caused by a party’s gross negligence or willful misconduct, or for fraud or fraudulent misrepresentation, or for any other liability that may not be limited or excluded by law. Additionally, if you are an individual consumer using the Service for non-business purposes, certain statutory consumer protections (such as under consumer protection laws or product liability laws) may apply that prohibit the exclusion of certain warranties or the limitation of certain liabilities; in such cases, our liability will be limited to the maximum extent permitted by law.
9.5 Release
To the extent permitted by law, you agree that Signomate will not be held responsible for any disputes or claims between you and any other party that arise from documents signed or transactions processed using the Service. If a dispute arises between you and one or more signers or parties to a document (for example, regarding the validity or enforceability of a contract, or any goods/services exchanged), you release Signomate (and its affiliates and employees) from claims, demands and damages of every kind and nature arising out of or in any way connected with such disputes. Signomate’s role is limited to providing the technical platform; all agreements signed via Signomate are solely between the parties to those agreements.
10. Indemnification
You agree to indemnify, defend, and hold harmless Signomate, its parent company (PVBC AB), affiliates, and each of their respective officers, directors, employees, agents, partners, and licensors (“Indemnified Parties”) from and against any and all third-party claims, actions, demands, proceedings, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to: (a) your use of the Service, including any content you upload or documents you process via the Service; (b) your violation of these Terms or of any applicable law or regulation; (c) any breach of your representations or warranties under these Terms (for example, if you did not have the right to use a document or if you misused someone’s personal data); or (d) any dispute or lawsuit between you and a third party (such as another User, signer, or business partner) arising out of a transaction or document that you created, sent, or signed using Signomate. This indemnification obligation includes, without limitation, claims that an electronic signature or other action by you using the Service is fraudulent, invalid, unauthorized, or violates any law or the rights of a third party. Signomate reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you (in which case you agree to cooperate with Signomate in defending such matter and to reimburse Signomate for reasonable attorneys’ fees and expenses incurred in the course of defending). You agree not to settle any such matter without the prior written consent of Signomate. Your indemnification obligations will survive any termination or expiration of this Agreement, to the extent relating to acts or omissions occurring during the term of your use.
11. Governing Law and Dispute Resolution
11.1 Governing Law
These Terms and any dispute or claim (whether in contract, tort, or otherwise) arising out of or in connection with the Service or these Terms shall be governed by and construed in accordance with the laws of Sweden, excluding its conflict of laws principles that would result in applying the laws of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms. However, we recognize that certain consumer protection laws may apply to you if you use the Service as a consumer (an individual using it for personal, non-business purposes). If you are a consumer located outside Sweden, you may also be entitled to the protection of the mandatory consumer protection laws of your country of residence, and nothing in these Terms is intended to limit your rights under those laws (in particular, if those laws require applying a different governing law for certain issues, that may prevail notwithstanding the above choice of Swedish law).
11.2 Dispute Resolution; Arbitration
Business Users. If you are using the Service for business or commercial purposes, any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Service (including the breach, termination, or validity thereof) shall be finally settled by binding arbitration. Unless the parties agree otherwise, the arbitration will be administered by the Stockholm Chamber of Commerce (SCC) and conducted in accordance with the SCC’s Rules for Expedited Arbitrations in effect at the time of the dispute. The following terms shall apply to such arbitration: (a) Seat of Arbitration: Stockholm, Sweden; (b) Arbitrator: The arbitral tribunal shall consist of a sole arbitrator appointed in accordance with the SCC rules; (c) Language: The arbitration shall be conducted in English, unless the parties agree to another language; and (d) Confidentiality: The parties shall maintain confidentiality of the arbitral proceedings and any arbitral award, except as may be necessary to prepare or conduct the arbitration or enforce the award, or as required by law. The arbitrator’s award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. By agreeing to arbitration, you and Signomate are each waiving the right to a trial in a court of law (including a jury trial) and the right to participate in a class or collective action to the maximum extent permitted by law.
11.3 Consumers and Small Businesses
If you are an individual using the Service for personal purposes (and not on behalf of a business), or if applicable law prohibits mandatory arbitration for your type of usage, then the arbitration agreement above may not apply to you. In such case, any dispute arising out of or in connection with these Terms or the Service shall be submitted to the jurisdiction of the courts of Sweden, unless otherwise required by the law of your home country. If you are a consumer resident in the European Union, you may bring proceedings in the courts of your country of domicile under EU Regulation (EC) No 593/2008, and you may also have the right to use the European Online Dispute Resolution (ODR) platform or other alternative dispute resolution methods available to consumers. We encourage you to contact us first to seek an amicable resolution of any concern. Nothing in this Section 11 prevents either party from seeking urgent interim injunctive relief or other equitable relief from a competent court in order to prevent immediate and irreparable harm (for example, a court order to protect intellectual property or confidential information) before or during the arbitration process. Furthermore, Signomate retains the right to pursue collection actions in courts of appropriate jurisdiction for unpaid fees.
12. Term and Termination
12.1 Term of Agreement
These Terms are effective from the moment you first accept them or use the Service, and will remain in effect until terminated by either you or Signomate as described below. Any subscription plan you purchase will have the term specified at sign-up (e.g., month-to-month or annual), and will renew as described in Section 6 unless cancelled.
12.2 Your Right to Terminate
You may terminate this Agreement at any time by canceling your Signomate account or subscription. You can delete your account or cancel your paid subscription by following the instructions on the Signomate website or contacting our support team. If you terminate a paid account, you will remain responsible for any fees accrued prior to termination, and termination does not automatically entitle you to a refund of fees paid, except as provided in Section 6 or required by law. After the effective date of termination, you must stop using the Service.
12.3 Signomate’s Right to Terminate or Suspend
Signomate may suspend or terminate your access to the Service (or terminate this Agreement with you) under the following circumstances: For Breach: If you materially breach any provision of these Terms (including failure to pay fees when due or violation of the User Responsibilities in Section 7), and (if curable) do not cure the breach within 10 days after we provide notice to you, we may suspend your account or terminate the Agreement. For serious breaches (such as willful misuse, illegal activity, or actions that threaten the security of the Service), we may suspend or restrict your use immediately without prior notice. Legal Requirement: We may terminate or suspend your account immediately if we are required to do so by law or court order, or if we reasonably believe your use of the Service (i) violates any applicable law or regulation or (ii) is subject to sanctions or other trade restrictions such that we cannot legally provide you the Service. Safety and Interference: We may temporarily suspend or throttle your account access if your use of the Service (even if inadvertent) poses a security risk to the Service or any other users, or if it may adversely impact the performance of the Service (for example, if your account is causing system instability). We will make reasonable efforts to contact you in such a case and work with you to resolve the issue before resorting to suspension. Extended Inactivity: If you have a free account (i.e., you are not a paying subscriber) and you have not logged into the account or used the Service for an extended period (for example, 12 months or more), Signomate reserves the right to terminate the free account due to inactivity. We will make a good faith effort to notify you (e.g., by email to the address on record) before terminating an inactive account. Upon termination for inactivity, we may delete your stored documents and data, unless prohibited by law. Service Discontinuation: In the unlikely event that Signomate decides to discontinue the Service entirely or cease operations, we may terminate all user accounts by providing advance notice. In such case, if you have a paid subscription, you will be entitled to a pro-rata refund of any prepaid fees for the remaining unused portion of your subscription term.
12.4 Effect of Termination
Upon any termination of this Agreement or your account for any reason, your right to access and use the Service will immediately cease. You should download or retrieve any documents or data you wish to retain before your account is closed. After termination, Signomate may disable all access to your account and may delete your data in the normal course of operation (except to the extent retention is required for legal compliance or is part of standard archival/backup processes). Signomate is not liable to you or any third party for termination of your account or deletion of your data, provided such deletion is carried out in accordance with our Privacy Policy and applicable law. If we suspend your account for breach and later terminate it, we have no obligation to reactivate your account or provide further access to your data. Any provisions of these Terms that by their nature should survive termination (such as accrued rights to payment, confidentiality obligations, warranty disclaimers, indemnities, and limitations of liability, as well as provisions regarding governing law and dispute resolution) shall survive the termination or expiration of this Agreement.
13. Modifications to Terms or Service
Signomate is a dynamic service, and we may update these Terms from time to time to reflect changes in our Service, technology, business, or legal requirements. We reserve the right to modify or replace any part of these Terms in our sole discretion. If we make material changes, we will provide you with advance notice by posting the revised Terms on our website and updating the “Last updated” date at the top, or by other reasonable means (e.g., via email or an in-app notification). It is your responsibility to review the Terms periodically. Unless we say otherwise in our notice, the updated Terms will become effective and binding on the date indicated in the notice (or immediately if the changes are minor or administrative). If you do not agree with a change, you must stop using the Service and (if applicable) cancel your account before the effective date of the updated Terms. By continuing to use the Service after the new Terms take effect, you agree to be bound by the revised Terms. Signomate may also, from time to time, enhance or modify the Service (for example, by introducing new features, tools, or services, or by discontinuing or altering existing ones). We reserve the right to do so without prior notice, though for significant changes that reduce functionality or discontinue a service you rely on, we will endeavor to provide advance notice when feasible. Your continued use of the Service after any such changes will constitute acceptance of the Service as modified.
14. Contact Information
PVBC AB (d/b/a Signomate)
Egnahemsvägen 22
413 21 Gothenburg, Sweden
Email: support@signomate.com (for general inquiries and legal notices)
By using Signomate, you acknowledge that you have read these Terms of Service, understand them, and agree to be legally bound by them. Thank you for choosing Signomate as your electronic signature platform. We are committed to providing a secure and legally compliant service and look forward to facilitating your digital transactions.